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Conversation API

Error codes

CodeDescription
100Bad request. It’s a generic response if error case is not moved into separate error code.
110Missing credentials in request
115One or more required parameters are invalid
120One or more required parameters for the request are missing
125One or more parameters in the request are invalid
130Authorization key is invalid or does not exist
140No “text” parameter in request
150No “contact” parameter in request
160Invalid contact
165Invalid group
170Invalid contact email address
180Invalid contact phone number
190A phone number is not mobile
200No conversation with sandbox contact
210Unable to get Sender for this contact
220Invalid sender name
230An internal error occurred while trying to use the specified sender name.
240Sender name is not activated or unpaid
250Sender name suspended
260No active purchased sender name to send message
270This request requires a dedicated sender name
340This recipient blocked any type of messages
290This API request is deprecated and not supported
300Your account is suspended
310Your account is blocked
320The phone number in your account has not been verified.
330Your account is suspended due to debt
500This contact has opted out from your messages
510No recent conversation with this contact
520Unable to send outbound messages until this recipient initiates a conversation with your sender
530Unable to init conversation with contact
540You have reached the limit of sending messages to recipients who have not been contacted for a long time.
550Reach your pricing plan limit
580Invalid effect parameter
590Invalid message_id for reply
595Invalid or non-existent message_id
600Invalid reaction parameter
610reaction or message_id is invalid or does not exist
620Unable to use effect and reaction parameters in the same request.
630Need to set up a vCard file for this sender name in the dashboard
640No media file URL - media_url
1000Internal error during the sending process
1010Unable to send message. It means that the message was tried to be sent, but failed. You can re-try to send your request again after a short delay.
1020The message was sent, but in destination service returned a “Not delivered” status in the response. You can re-try to send your request after a long delay. If you get same same error code a few times in a row, you should stop sending messages to the contact to prevent bouncing issues.
1030The message was sent, but in destination service didn’t return a delivery confirmation. In most cases, it means that the message has not been delivered. In some cases, the message could be delivered, but without a confirmation.
1110Unable to send SMS if the recipient is an email address
1120Unable to send SMS if the recipient is group
1130Unable to send SMS with marketing content
1140Unable to send audio messages through SMS