Sandbox environment

The sandbox allows you to test inbound/outbound messaging without purchasing a dedicated sender name. You can use this feature to test the product or API before paying or using it in a production environment.

To use the sandbox:

1. Open Dashboard, select your organization from the list, and then in the left sidebar, choose Sandbox
2. Add a phone number or email to the sandbox contacts list. You must set a phone number or email that you set up as Start new conversation from in the Messages app. Check this article to learn more about this setting.
3. Initiate a conversation in the sandbox sender name by pressing Compose message in sandbox from your Mac or iPhone. Once the sandbox sender receives your message, it will try to match a contact with your sandbox list. Once it’s matched, this message will be assigned to your account.

While a contact is added to the sandbox list, all requests and webhooks will be force-redirected to the sandbox. Please don’t forget to remove your contact from the sandbox when you are ready for production.

Sandbox limitation

• You can add up to 5 contacts to your sandbox list.
• Sandbox works only with your default (first) organization in the account.
• As soon as the “sandbox” receives a message from a contact and matches it to your account, it will open a 24-hour messaging window. This window resets every time you receive an inbound message from the contact.
• The Sandbox cannot initiate a conversation with a random contact. For every outbound message to a new contact, that contact must first send a message to the sandbox - as confirmation that the recipient is under your management.
• Group chats are not supported.